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Solar Garden

Terms and Conditions

  1. Scope of application

These Terms and Conditions apply to all contracts, offers, orders, deliveries and services concluded between Solar Garden LLC, LIMITED LIABILITY COMPANY SOLAR GARDEN, TOV “SONIACHNYI SAD”, hereinafter referred to as “the Provider”, “we” or “Solar Garden”, and its customers via the website https://eu.solargarden.com.ua/en/ or by any other means of distance communication.

These Terms and Conditions apply to both consumers and business customers, unless expressly stated otherwise.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

A business customer is a natural or legal person, or a partnership with legal capacity, who acts in the exercise of their trade, business or profession when entering into a legal transaction.

  1. Provider and contracting party

The contracting party is:

Solar Garden LLC
LIMITED LIABILITY COMPANY SOLAR GARDEN
ТОВ «СОНЯЧНИЙ САД»
EDRPOU 42270964

Registered office:
20901, Ukraine
Cherkasy Region, Cherkasy District
Chyhyryn
Myru Street 4V, Apartment 25

Phone: +38 (067) 123 81 88
E-mail: solargarden.ua@gmail.com

  1. Products and services

Solar Garden offers products, components, systems and services in the field of solar energy, photovoltaics, energy storage systems, inverters, planning, installation, project design, technical consulting, service and related activities.

The specific products or services are determined by the respective offer, product description, order confirmation or individually concluded contract.

Solar Garden’s services may include in particular:

  • solar panels;
  • inverters;
  • batteries and energy storage systems;
  • equipment for photovoltaic systems;
  • planning of solar power plants;
  • technical consulting;
  • delivery of equipment;
  • installation and commissioning;
  • maintenance and after-sales service;
  • energy audit;
  • solar solutions for private customers, businesses and investors.
  1. Conclusion of contract

The presentation of products and services on the website does not constitute a legally binding offer, but rather non-binding information about our products and services.

A binding contract is concluded only when we accept the customer’s order or request in writing, by e-mail, signed quotation, order confirmation or separate agreement.

For individually planned solar projects, installation works, project design or technical services, the contract is usually concluded on the basis of an individual offer.

  1. Prices and payment terms

All prices are stated in the currency indicated on the website, in the offer or in the order confirmation, unless otherwise specified.

Whether prices include statutory VAT, customs duties, import taxes, transport costs or other additional costs is determined by the respective offer or order confirmation.

For deliveries to the European Union, additional taxes, customs duties, import charges or other fees may apply. Unless expressly agreed otherwise in writing, these costs shall be borne by the customer.

Payment shall be made using the payment methods and within the payment deadlines specified in the offer, invoice, order process or contract.

Solar Garden may request full payment, an advance payment, staged payments or final payment before delivery, reservation of materials or commencement of services.

In the event of delayed payment, Solar Garden reserves the right to suspend delivery, installation or any ongoing service until all outstanding amounts have been paid.

  1. Delivery, installation and performance deadlines

Delivery and performance deadlines are binding only if they have been expressly agreed in writing.

For products delivered from Ukraine or from third countries to the European Union, delays may occur due to customs clearance, logistics, administrative procedures, transport issues or force majeure.

For installation, planning, project design or technical services, performance deadlines also depend on the customer’s cooperation, the provision of necessary documents, technical accessibility of the site and any required permits or approvals.

  1. Customer’s cooperation obligations

The customer is obliged to provide all information necessary for planning, delivery, installation and commissioning in a complete and accurate manner.

This includes, in particular, information about the installation site, roof area, existing electrical installation, grid connection, access conditions, administrative requirements, structural features and other technical framework conditions.

Delays, additional costs or impossibility of performance caused by incomplete or incorrect information provided by the customer may be charged to the customer.

  1. Retention of title

Delivered goods remain the property of Solar Garden until full payment has been received.

In relation to business customers, we retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full.

The transfer of risk shall be determined according to the terms set out in the offer, order confirmation, contract or applicable delivery rules.

  1. Warranty

Statutory warranty rights apply.

For business customers, the warranty period for delivered goods shall be one year from delivery, to the extent legally permissible. This reduction does not apply to claims for damages arising from injury to life, body or health, or in cases of intentional or grossly negligent breach of duty.

Any additional guarantees exist only if they have been expressly agreed in writing or granted by the manufacturer. Manufacturer warranties apply in addition to statutory warranty rights and do not limit them.

  1. After-sales service

For any after-sales service request, the customer may contact Solar Garden:

E-mail: solargarden.ua@gmail.com
Phone: +38 (067) 123 81 88

To process the request, the customer may be asked to provide:

  • order number or quotation number;
  • description of the issue;
  • photos or videos, if necessary;
  • warranty documents;
  • information about the installation;
  • contact details.

Depending on the nature of the issue, Solar Garden may offer remote diagnostics, technical consultation, manufacturer support, replacement parts, technical intervention or another solution in accordance with the applicable conditions.

  1. Liability

Solar Garden shall be liable without limitation in cases of intent and gross negligence, as well as in the event of injury to life, body or health.

In the event of a slightly negligent breach of essential contractual obligations, Solar Garden shall only be liable for the typical and foreseeable damage. Essential contractual obligations are obligations whose fulfilment enables the proper performance of the contract and on whose compliance the customer may regularly rely.

Solar Garden shall not be liable for indirect damages, loss of profit, loss of business, loss of data, business interruption or damages resulting from improper use of products, incorrect installation by third parties, lack of maintenance or unauthorized modification.

Any further liability is excluded to the extent permitted by law.

  1. Right of withdrawal for consumers

Consumers generally have a statutory right of withdrawal for distance contracts, unless a statutory exception applies.

The details are set out in our separate Right of Withdrawal page.

For individually planned, custom-made or clearly personalized goods or services, the right of withdrawal may be excluded in accordance with the statutory provisions.

  1. Online withdrawal function from 19 June 2026

If contracts with consumers can be concluded online via this website and a statutory right of withdrawal exists, Solar Garden will provide the legally required online withdrawal function.

This function will be integrated into the website in a clearly visible and easily accessible manner in accordance with the legal requirements.

  1. Data protection

Information on the processing of personal data can be found in our Privacy Policy.

  1. Dispute resolution

In the event of a dispute, the customer is invited to contact Solar Garden in order to seek an amicable solution.

Solar Garden is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a legal obligation to do so.

If the customer is a consumer residing in the European Union, they may benefit from the mandatory consumer protection rights provided by the law of their country of residence.

  1. Applicable law

The applicable law shall be determined in accordance with the legal rules applicable to international contracts and consumer relationships.

For consumers residing in the European Union, this choice of law applies only insofar as it does not deprive them of the mandatory consumer protection provisions of the country in which they have their habitual residence.

  1. Place of jurisdiction

If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be the registered office of the Provider, to the extent permitted by law.

  1. Final provisions

If individual provisions of these Terms and Conditions are or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

Amendments and additions to individual contracts must be made in text form, unless a stricter legal form is required.

Last updated: May 2026